Our curbside delivery service guarantees that your items will be delivered on the sidewalk or the end of your driveway. This service does not include the set up or assembly of items or removal of packaging materials. For white glove services, please contact us at [email protected]
WHERE DOES THE ORDER COME FROM?
Your order is always delivered directly from the warehouse of our supplier in the Netherlands.
In the product description of every item you can find the approximate delivery time, which varies based on the item and brand. In case of products not in stock, we will notify you by e-mail when your desired items are available.
I have ordered Items in Stock. How long does delivery take?
Please take into consideration that Items in Stock come from different suppliers and therefore have different delivery times.
Eichholtz: Most items are in Stock. The approximate delivery time is 2-3 weeks.
Richmond Interiors: In-Stock items need at least 4-6 weeks to be delivered.
For any exceptions, you will be informed by our team per email
I have ordered customized Items. How long does delivery take?
For all customized orders, delivery times are 10-12 weeks.
For any exceptions, you will be informed by our team per email.
Do we ship worldwide?
Yes, we ship worldwide. For more information please contact [email protected].
Deliveries to NON EU countries, such as Switzerland, Norway and Great Britain?
For all orders for Swiss, Norwegian, and British customers prices are excl. VAT. Customs and any further tax obligations fall on the customer. Our delivery company will take care of the customs declaration and all the necessary documentation when importing goods.
How do I know when my order is shipped?
Once you place your order, we’ll provide you with the necessary tracking information. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order. Out of stock or special made-to-order items usually ship from our distribution center within 4 to 12 weeks.
Contact us by email at [email protected]with any questions or to discuss special delivery options.
Do I need to check the goods upon delivery?
Upon receipt of the goods, please note that it is your responsibility to check the goods for any faults or damage and record any problems on the delivery receipt.
Occasionally we don’t send out a complete order since different items purchased may arrive at our warehouse at different times. Please check your delivery note to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn’t, please contact our Customer Services team at [email protected].
What if I have received an incorrect item?
If you have received an incorrect item in your order, please contact our Customer Service team and we will organize a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you. To contact Customer Service please email [email protected].
What happens with faulty or damaged items?
In the event that your order arrives in a faulty or damaged condition (including bespoke orders), please contact us within 48 hours or before sign off in the case of damaged furniture by e-mail. We will ask you to email a photograph of the damage along with a brief description to [email protected]. Please note that without the correct information and images we will be unable to assess items for you.
Home Story customer service is happy to arrange the collection and return of any damaged or faulty goods. Once we have received the product it will be inspected, and replacement will be arranged at our expense.
If I order several items, will they be delivered at the same time?
At times we don’t send out a complete order since different items purchased may arrive at our warehouse at different times. Upon special request, we can arrange for orders to be shipped simultaneously. For further information please contact us under [email protected].
Can I change my delivery address?
It is possible to change the delivery address as long as your goods have not already been shipped.
For further advice please contact us at [email protected].