Return Policy

What is your return policy?

We hope you will be pleased with your order. However, if for any reason your order is not as you expected, we will be more than happy to offer you an exchange or a refund excluding the original cost of delivery. This relies on the condition that the products are returned complete, in perfect condition, as well as unused and with the original packaging.

Please note that this does not apply to non-standard, customized or made-to-order products, as well as any products purchased during special sales or promotions of any kind.

Can I cancel my order?

Yes, you can cancel your order for any reason within 48 hours, and your payment will be fully refunded.

What happens with faulty or damaged items?

In the event that your order arrives in a faulty or damaged condition (including bespoke orders), please contact us within 48 hours or before sign off in the case of damaged furniture by e-mail. We will ask you to email a photograph of the damage along with a brief description to [email protected]. Please note that without the correct information and images we will be unable to assess items for you.

Home Story customer service is happy to arrange the collection and return of any damaged or faulty goods. Once we have received the product it will be inspected, and replacement will be arranged at our expense.